This news story is part of our ongoing communications to keep our valued customers informed of our progress to overcoming our shipping delays that resulted from the impacts of material supply disruptions caused by the covid pandemic.
It is important to note that these delays are mostly for our plastics products such as lenses. Most other products that we make and sell are still being shipped within our 28day shipping period from receipt of payment.
Three months ago we posted our first news story regarding the ongoing impacts our business was experiencing due to material supply disruptions caused by the covid pandemic. In the interim period we also have posted two other news stories that also discuss this issue, including our Christmas news story.
We continue to convey our apologies for our customers who are still awaiting shipment of their purchases. The number of customers still waiting is reducing though and the good news is that we are slowly clawing our schedule back and have whittled down the 12 month delay to around seven months. This means that the oldest order we still have to fulfil was placed in late July 2022. We worked across the Christmas holiday season to maintain the momentum and this has helped
Please be assured that we are still working as hard as we can to have your parts made and shipped even though you may have been waiting well beyond the '28day payment to shipping period' in our standard terms and conditions. We do operate under some of the world's most stringent consumer laws (Australian consumer law) and as such we continue to honour every sale made.
Going forward into 2023 and to continue to help reduce shipping delays (and get back to business as usual) we have invested in additional equipment so that when we do have material supply we can produce goods in parallel and up our daily production rate. We also continue to look at investment in more equipment to assist lift production further again. Our most recent investments have been in equipment to produce lenses and headlight protectors.
This year and very soon we will also change the way we list and make available our products. There will be some product lines that will have limited production each year, while others will be available on an ongoing basis. As there is no guarantee that the world won't find itself in yet another pandemic, we are making this change to our business and online store to help avoiding any further shipping delays due to material supply disruptions!
Our focus remains on making the products that our customers are demanding and buying from us. We acknowledge that many of you have been trying to contact us and continue to find this difficult or there is a lengthy delay in us replying. This is mostly due to our operating hours being spent working making the parts to fill the orders and dealing with supply challenges. We have always been open in saying email is the best method to contact us as we can do this in the afterhours and we can also keep a thread of the communications. Our email is This email address is being protected from spambots. You need JavaScript enabled to view it.
Koromo Heritage - our name may have changed in 2022, but we are still the same team that's been helping Toyota Enthusiasts for more than a decade..
Our business has now been making and selling reproduction parts for over a decade. We have been trusted by more than 1000 customers worldwide and have provided them with much enjoyment with our products that enhance their classic Toyota's appearance or performance. We certainly plan to keep doing this and want to assure all our customers we are working towards getting your order to you as soon as we can.
We do offer our sincere apologies for the inconvenience we may have caused our valued customers and we continue to work towards getting your products delivered to you.
Sincerely, Gary