We want to say we're sorry. So we start this article with a sincere apology to our customers who have been waiting some excessive periods for their purchased items.
Please be assured that we are working as hard as we can to have your parts made and shipped even though you may have been waiting well beyond the '28day payment to shipping period' in our standard terms and conditions.
The covid pandemic may have passed and for most folks life is seemingly back to normal. However for us much of the materials used in making our products and our tooling is still an interrupted activity from the vendors who sell these materials to us. Something as simple as a dye for example can have a delay of four months now until its shipped to us, and then take another four weeks before its cleared customs and in our workshop - and that gives all sorts of grief in our delivery to you our valued customer.
The former "TH" shield logo is largely unchanged albeit it now sports our new name Koromo Heritage.
We have tried to contact everybody with an order that we can see has been affected by these disruptions and we apologise for any folks we may have missed. It is a constant WIP in contacting people and also trying to restrict sales of products that are, were or going to be affected at any given point in time. Its a moving target the whole time.
We honour every sale made though. We are happy to openly discuss that we had one customer who owns a Celica wait patiently for nearly two years to get his parts. That's our worst case and thankfully this was only with one person, but we stand by our resolve to deliver no matter how long it takes. The longest wait is about six months currently and this is for certain lenses that we have had to retool for.
You may have seen some of our products still being promoted through social media and be thinking how can they do that when I am still waiting for my order from four months ago. The products we are promoting in social media though are those which we either already have made a small batch of and are holding some stock or alternatively they are products that are not impacted by the material supply issues we are experiencing.
Our floor mats and carpets are not impacted by any of this and all of our build plates and decals are also largely unaffected. Our sway bar material supply time has improved dramatically in the last eight weeks too.
If you have been trying to contact us you may have also found this difficult or a lengthy delay in us replying. This is mostly due to our operating hours being spent working making the parts to fill the orders and dealing with supply challenges. We have always been open in saying email is the best method to contact us as we can do this in the afterhours and we can also keep a thread of the communications. Our email is This email address is being protected from spambots. You need JavaScript enabled to view it.
You may have also noticed we have changed our name. This was my personal choice to do so and was always in my plan. It was explained in our previous news artcile https://www.koromoheritage.com/latest-news/497-launch-of-our-new-business-name-and-logos . This was not done due to any of the material supply disruptions.
The Koromo Seal - three stylised characters that spell Koromo will be increasingly seen on our products.
Our business has now been making and selling reproduction parts for a decade. We have provided many customers with much enjoyment through our products that enhance their classic Toyota's appearance or performance. We certainly plan to keep doing this and want to assure all our customers we are working towards getting your order to you as soon as we can.
We do offer our sincere apologies for the inconvenience we may have caused our valued customers and we will continue to work towards getting your products delivered to you.
Sincerely, Gary